AI agents and chatbots
Service that converses, qualifies and executes the next step.
I build website and WhatsApp agents that answer questions, collect information, qualify leads, book appointments and connect service to operations.
When it makes sense
For teams repeating tasks and losing opportunities.
What can be included
An agent connected to the business.
The solution can start as an intelligent chatbot and evolve into an agent that retrieves information, uses tools and participates in a real workflow.
Approved knowledge
Organization and secure connection to content validated by the company.
Service and qualification
Questions, data collection, need identification and clear routing rules.
Channels and actions
Website, WhatsApp and connections to CRM, calendar, APIs or other systems when applicable.
Control and evolution
Logs, boundaries, human intervention, answer review and continuous improvement.
Expected outcome
More availability without losing context or control.
- 01Answer recurring questions consistently
- 02Qualify leads and collect important information
- 03Schedule, retrieve data or use systems when authorized
- 04Route cases to the team with context preserved
FAQ
AI agent questions
What is the difference between an AI agent and a chatbot?+
A chatbot usually focuses on conversation. An agent can also retrieve information, follow rules and perform authorized actions such as qualifying a lead, booking an appointment or updating a system.
Does the agent replace the team?+
The usual goal is to absorb repetitive tasks and prepare context. Sensitive situations, exceptions and important decisions continue to be routed to people.
Can it use company documents and work on WhatsApp?+
Yes. Content, channel, provider and access rules need to be defined appropriately for the project.
How do you prevent incorrect answers or actions?+
With clear scope, controlled sources, validation, action boundaries, human handoff and continuous monitoring. No serious agent should be sold as infallible.
Let’s identify where an AI agent creates real value.
Explain how service works today, which tasks repeat and which people or systems need to participate.